Designation : Technical Solution Engineers
Inbound / Outbound Technical Support, Microsoft, active directory, mail exchange server
Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.
Roles & Responsibilities :
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to enterprise / exchange server & cloud computing.
Industry : BPO / Call Centre / ITES
Functional Area : IT Software – Network Administration, Security
Role Category : Admin / Maintenance / Security / Datawarehousing
Role : Technical Support Engineer
Experience : 0 – 3 years
Location : Gurgaon
Any Graduate OR Under-Graduate / drop out / pursuing with 12 months international calling experience in server support / cloud computing / Active directory.
Excellent verbal skills in English Language.
SERVER knowledge is must.
Excellent knowledge of Exchange Server 2007 / 2010, Active Directory & Operating Systems
Network troubleshooting and should be well versed with Microsoft Office Outlook 2003 / 2007 / 2010.
Flexible with 24 / 7 Environment.
Certifications (Preferable) : –
Exam 70-640(Windows Server 2008)
Exam 70-662(Exchange 2010)
Exam 70-321(Deploying Office 365)
Exam 70-323(Administering Office 365)
Salary 24k per Month plus incentives
Two way A / C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Education Assistance plan Annual entitlement of up to INR 24,000.
Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location : –
Walk in to Convergys Direct Hiring Center :
Unitech Cyber Park,
Tower A, ground floor,
sector 39, Gurgaon.
Company Profile :
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer
Recruiter Name : Talent Acquisition Team
Address : Ground Floor, 4th, 5th & 6th Floor
Bestech Business TowerSohna Road,
Sector – 48GURGAON, Haryana,
Telephone : 8826198108
Shruti Jeevan 8826198106
Kavish Raghav 8860798855
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