Job Description :
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to enterprise / exchange server cloud computing. Candidate Profile-
Any Graduate OR Under-Graduate / drop out / pursuing with 12 months international calling experience Technical Support.
Excellent verbal skills in English Language.
SERVER knowledge is must.
Excellent knowledge of Exchange Server 2007 / 2010, Active Directory Operating Systems
Network troubleshooting and should be well versed with Microsoft Office Outlook 2003 / 2007 / 2010.
Flexible with 24 / 7 Environment.
Certifications (Preferable) : –
Exam 70-640(Windows Server 2008)
Exam 70-662(Exchange 2010)
Exam 70-321(Deploying Office 365)
Exam 70-323(Administering Office 365)
Salary up to 5 lakhs per annum.
Two way A / C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Education Assistance plan Annual entitlement of up to INR 24, 000.
Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist :
(Shubham 8826198109 / Pallavi 8826198102)
Address : J1 / 164, 1st Floor, Near Rajouri Garden Metro Station, Opp. Metro pillar no. 404., Rajouri Garden. New Delhi
Industry : BPO / Call Centre / ITES
Salary : INR 2,00,000 – 5,00,000 P.A. Incentives + Free Transport
Role Category : Admin / Maintenance / Security / Datawarehousing
Role : Technical Support Engineer
Company Profile :
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government.
Recruiter Name : Govind Walia
Contact Company : Convergys India Services Pvt Ltd
Address : Unitech Cyber Park, Tower A, Ground Floor, Sector 39, Gurgaon, Haryana, India 122002
Email Address : firstname.lastname@example.org
Find more details on Convergys India Services Careers 2016 – Windows Server Support Engineers