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Melstar Information Technologies Job Opening 2016 – Service Desk

Job Description :
* Candidate has to log all incoming enquiries onto ticketing system (salesforce.com)
* Analyze enquiries submitted by employees via web, email or phone and respond in a timely manner
* Assign all non-1st line calls and tickets to appropriate regional IT team.
* Retain ownership of enquiry through to resolution, providing regular updates on progress to requestor
* Escalate enquiries as appropriate
* Ensure achievement of service level agreements (SLA’s)
* Update and maintenance of Knowledge Base tool

Industry : IT Software
Role Category : Admin / Maintenance / Security / Datawarehousing
Role : Technical Support Engineer
Experience : 1-3 yrs
Location : Khardi (Pune)

Company Profile :
Melstar is a CMM Level global IT company with its headquarters in Mumbai; India. Eight software development facilities, with eleven offices worldwide including the US, Europe and India.

Recruiter Name : Pooja Mehta
Contact Company : Melstar Information Technologies Ltd
Email Address : poojam@melstar.com
Website : http://www.melstar.com
Telephone : 02049015558
Reference Id : Service desk / / pooja

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