• Candidate will support the customer over email as well as phone.
• Responsible for the uptime of the various client projects being managed / monitored.
• Report to the team Manager & make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
Industry: Telecom / ISP
Functional Area: IT Hardware , Technical Support , Telecom Engineering
Role Category: Other
Experience: 0 – 0 years
Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally.
Recruiter Name: Aswathy Nair
Find more details on Netmagic IT Services Careers for Mail & Monitoring Engineer