• Candidate has to effectively address customer queries by understanding challenges faced by the customer.
• He / She has to understand customer expectation clearly through effective probing.
• Document reasons for customer dissatisfaction for all the queries and the challenges faced.
• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
Salary: INR 50,000 – 1,75,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Other
Experience: 0 – 1 years
Location: Pune(Viman Nagar)
Periodic Hike Model for Fresher:
– Phase 1 On completion of 90 Days: CTC revised to 1.44 Lacs.
– Phase 2 On completion of 180 Days: Mid Term Appraisal.
– Phase 3 On completion of 360 Days: Annual Appraisal.
– Transportation limit is within range of 20 kms from Pune & Candidate Age limit is 30 years.
– Compensation 1.20 to 180 lacs + Incentives + Transportation + Periodic Hike Model.
– Incentives: 0 – 8,750/- Per Month
– English Proficiency Test.
– Chat Test.
– Written Technical Test.
– Ops Round.
– Final HR.
* Candidate should be Graduate / Diploma with 0- 4 years experience in BPO Industry with prior Chat/Email experience.
* Typing Speed – above 30 wpm
* Candidate should be willing to work in shifts/ Rotational Off.
Outworks is looking for freshers for Viman Nagar, Pune
Mail Id: firstname.lastname@example.org
Contact No: 8447792324
Recruiter Name:Satyam Gupta
Find more details on Outworks Solutions Careers for Technical Support (Web Chat)