Job Description :
* Candidate has to provide phone and field support for customer service issues including billing management and technical support issues such as troubleshooting operations and installation issues.
* Possess logical and analytical abilities.
* Understand the software product and be able to troubleshoot the issues faced by the customers.
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Application / software support, maintenance, up gradation and configuration.
Industry : IT Software
Salary : INR 1,00,000 – 2,00,000 P.A
Role Category : Admin / Maintenance / Security / Datawarehousing
Role : Technical Support Engineer
Company Profile :
SparkTech Systems Pvt Ltd Pioneers in Restaurant POS Software Solutions, SSPL is one of the leading software development firm in the field of Food and Beverage (F&B) Sector.
Recruiter Name : Yashika Gupta
Find more details on SparkTech Systems Careers 2016 – IT Technical Support Executive